Sometimes, the worst does happen and should your truck unexpectedly fail, no matter what time of day, or where you are, Mercedes-Benz Service24h is available 365 days a year to get you moving again.
We Won't Leave You Stranded
Our qualified Roadside Technicians work round the clock to keep your business running no matter what time of the day, 365 days a year with round the clock assistance throughout the UK and Europe.
To request Service24h for your Mercedes-Benz Truck from the UK and abroad please dial: 00800 5777 7777.
To request Service24h for your FUSO Canter from the UK and abroad please dial: 00800 4041 4243
If you're unable to dial the above freephone number please dial: +44 (0) 207 660 9992.
What Do We Do?
Should a call come through to our Customer Assistance Centre (CAC), all details of the customer’s breakdown management system are recorded, and the most appropriate, nearby S24h Technician will be selected. Our S24h Technicians can access all information regarding the breakdown using their smartphones, which they then use to pass on an estimated time of arrival to the CAC team in real-time, who then relay that to the customer. The Technician continues to provide real-time updates to the CAC (arrival at the scene, diagnosis and repair details) right up until the vehicle is back on the road.
All new Mercedes-Benz and FUSO Canter trucks will be covered by our 24h roadside assistance and/or recovery team for the first year, but please be aware this is only if your vehicle is stranded at the roadside, and/or cannot be started, and caused by a technical defect covered under warranty. Of course, the support does not end for Truck drivers in need of roadside assistance after the first year, however this will be based on a pay-on-use basis.
Travellers Lane, Welham Green, Hatfield, United Kingdom, AL9 7HN
Registered Office - Oakingham House, Ground Floor, West Wing, London Road, Loudwater, High Wycombe, Buckinghamshire, HP11 1JU
Reg Company Number: 653665
VAT Reg. No. GB 880984866
S & B Commercials & Orwell Truck & Van are trading divisions of Motus Group (UK) Limited who is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Reference Number 680108) to act as a credit broker, not a lender. You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.
For the sale of general insurance Motus Group (UK) Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 680108). Automotive Compliance Ltd’s permissions as a Principal Firm allows Motus Group (UK) Ltd to act as an agent on behalf of the insurer for insurance distribution activities only.
Originally two established and successful businesses in their own right, S & B Commercials and Orwell Truck & Van joined forces in 2018 with the aim of providing high quality Mercedes-Benz commercial vehicles to customers across Hertfordshire, Essex and East Anglia.
Each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.