What Is Covered By Warranty?
The warranty for your truck protects you against any failures in the vehicle which are the result of manufacturing defects in material or workmanship which may have occurred in the building process. We are there to support you and your vehicle right from day one, so we fully accept responsibility for items that are ours. Naturally, however, the warranty for your truck does not cover any non-approved modifications, accessories or bodywork applied after the vehicle’s manufacture, failure to follow guidelines on servicing, maintenance and payload capacity, vandalism, or environmental issues such as storms and floods. For more information regarding what is and isn’t covered by the warranty on your truck, please feel free to give us a call.
Do I Have To Pay?
If the defect has occurred within the warranty period, and it is confirmed the defect occurred during the manufacture process, then all costs will be covered by us here at S & B Commercials and Orwell Truck & Van, including the price of parts and labour. Any warranty work must be completed by an authorised Mercedes-Benz repairer and we can guarantee that only Mercedes-Benz genuine parts will be used to repair your truck.
Unfortunately, we cannot cover any incidental costs that may arise such as time, inconvenience or loss of business earnings, but we aim to get your vehicle back on the road as soon as possible. Additionally costs which arise relating to standard servicing and maintenance, road accident damage and wear and tear are not covered by warranty.